The woman spread some notes out as they prepared to talk about her son, a nice boy who has struggled with behavioral ­issues. Rappaport, chief of developmental medicine at Children’s, noticed that one of the sheets of paper had names on it, listed in three separate columns, with a line drawn through each of them.
“That’s impressive,” Rappaport told her. “You’ve got all your Christmas shopping done.”
The woman looked at him and shook her head. It wasn’t a gift list, she explained. It was a list of the mental health professionals she had called to no avail: Either they weren’t taking new patients, or they wouldn’t accept her insurance.